Returns & Exchanges
At Medusa Jewelry, we want you to feel as radiant as our collections; if you are not completely satisfied, you may return your unworn pieces within 30 days of delivery. Please ensure all items remain in their original luxury packaging with security tags intact to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Secure Your Shipment
Place the jewelry in its original display box and pack it securely inside a shipping carton to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Quality Inspection & Refund
Once our master jewelers verify the condition of the piece, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing